We are committed to ensuring a safe, respectful environment for everyone at Northway. We take these principles seriously and strive to uphold them in every aspect of the care we provide.
We believe that safety is paramount in all that we do, and we take great care to ensure that our clients are cared for in a healthy and safe environment.
We also believe in treating everyone with respect, regardless of their background or position, and we are committed to creating a culture of inclusion and diversity.
Our values guide us in every decision, and we are dedicated to providing exceptional care. By adhering to our Behavioural Expectations at Northway, you can support us in caring for you.
We look forward to working with you.
Supporting Your Stay at Northway
Behavioural Expectations
- To create a safe therapeutic environment for all, any form of aggressive, violent, threatening, and any other abusive behaviours may result in an early transition back to the community and the development of a limited service plan.
- Distribution or attempt to distribute substances to other clients will not be tolerated. It will result in an immediate early transition back to the community and the development of a limited-service plan.
- To ensure a safe environment for everyone, all substances, including alcohol or other mood-altering/intoxicating drugs, are not permitted and may result in an early transition back to the community and the development of a limited-service plan.
- We respect the physical personal space of everyone. Touch can be a trigger to an unwanted memory of a traumatic event. To ensure that we do not inadvertently trigger another person by touch, hugs, or any form of physical unwanted contact, we promote an environment of caution regarding the use of touch.
- Discrimination, harassment or abusive language directed at clients or staff will not be tolerated and will result in an early transition back to the community.
Managing Bullying
Bullying is a conscious, willful, deliberate, hostile, targeted act toward an individual or group. It may reflect repeated behaviours by one or more people intending to harm others or gain real or perceived power and control. Aggressive behaviours are considered bullying when the actions become repeated or are done with the intention of causing harm or gaining power.
Withdrawal Management Service is intended to be a safe place for people to improve their lives. We require all clients to treat others with respect and dignity, as they would like to be treated. Bullying and any forms of aggression repute everyone’s feelings of safety and harm other clients’ recovery journey.
